Refund policy

RETURN AND REFUND POLICY

Returns

You may request a return within 30 days after your order is delivered.

To qualify, the item must be unused, in the same condition in which it was received, and returned with its original packaging and included parts. Proof of purchase is required.

To request a return, please contact us through the Contact page on our website. Include your name, order number, and reason for the request. If approved, we will provide return instructions and the correct return address.

Do not return an item without receiving approval first, and do not mail returns to the address printed on the original package. Unauthorized returns may not be accepted.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing parts, contact us within 30 days of delivery.

Please include clear photographs or video of the item, packaging, and shipping label so we can evaluate the issue. After review, we may provide a replacement, full refund, partial refund, or another appropriate resolution.

Return Shipping

For approved returns resulting from a change of mind, an unwanted item, or an incorrectly selected product or variant, the customer is responsible for return-shipping costs.

For verified damaged, defective, or incorrect items, we will provide the appropriate resolution and any necessary return instructions.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, altered, or damaged after delivery
• Items missing original parts or packaging
• Personalized or custom-made products
• Personal-care or hygiene products that have been opened
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items specifically marked “Final Sale”

Please contact us before purchasing if you have questions about whether an item is returnable.

Cancellations and Address Changes

Cancellation or address-change requests must be submitted as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the preferred item or variant.

Refunds

We will notify you after reviewing an approved return or claim. Approved refunds are issued to the original payment method. Your bank or card provider may require up to 10 business days to post the refund.

Any original expedited-shipping charges are non-refundable unless the return resulted from our error.

Nothing in this policy limits any rights available to you under applicable law.